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Member Frequently Asked Questions

What are my Medicaid benefits?

What is the Accountable Care Collaborative (ACC) Program?

  • The Accountable Care Collaborative (ACC) is a Medicaid program designed to improve your health and to reduce costs. Medicaid clients in the ACC will receive the regular Medicaid benefit package and will belong to a Regional Care Collaborative Organization (RCCO) based on where they live.

How do I enroll in the Accountable Care Collaborative (ACC) Program?

What is a Regional Care Collaborative Organization (RCCO)?

  • A RCCO connects you to Medicaid doctors, care managers, and helps you find community and social services. The RCCO:
    • Helps your providers to communicate with you and with each other, so the care they give you is coordinated.
    • Helps you get the right care when you are going back home from the hospital or a nursing facility, to give you the support you need to recover faster.
    • Helps with other care transitions too, like moving from children's health services to adult health services, or moving from a hospital to nursing care.

How do I know which RCCO I belong to?

  • As a member of the Accountable Care Collaborative, you are assigned to a specific RCCO based on the county you live in. You can see any ACC Program doctor regardless of which RCCO the clinic is in, however.

Region 2

You are in Region 2’s RCCO if you live in one of the following counties: Cheyenne, Kit Carson, Lincoln, Logan, Morgan, Phillips, Sedgwick, Washington, Weld, or Yuma.

Region 2 Colorado Access RCCO Contact Information

RCCO Region Two Contact

Phone: 303-368-0035

Toll Free: 1-855-267-2094

TTY: 720-744-5126

TTY-Toll Free: 1-888-803-4494

Region 3

You are in Region 3’s RCCO if you live in one of the following counties: Adams, Arapahoe, or Douglas.

Region 3 Colorado Access RCCO Contact Information

RCCO Regions Three Contact

Phone: 303-368-0037

Toll Free: 1-855-267-2095

TTY: 720-744-5126

TTY-Toll Free: 1-888-803-4494

Region 5

You are in Region 5’s RCCO if you live in the county of Denver.

Region 5 Colorado Access RCCO Contact Information

RCCO Region 5 Contact

Phone: 303-368-0038

Toll Free: 1-855-384-7926

TTY: 720-744-5126

TTY-Toll Free: 1-888-803-4494

How do I get involved with my RCCO?

  • We welcome active involvement of our members! You can:
    • Attend a Program Improvement Advisory Committee (PIAC) meeting for your region. Dates of these meetings can be found on our RCCO Calendar page.
    • Fill out our Member Interest Form and let us know what areas you would like to be involved in.

What is a "Primary Care Medical Provider (PCMP)"?

  • Your primary care medical provider (PCMP) is your main health care provider. Your PCMP is your "medical home" where you will get most of your health care. In the ACC Program, you must have a PCMP.

How can I choose or change my PCMP?

  • You can choose any ACC Program Provider as your PCMP, or switch to a different PCMP by contacting HealthColorado.
  • If your current provider is not a participating ACC provider, contact your RCCO. The RCCO may be able to enroll him or her in the ACC program.

What is care management?

  • At Colorado Access, we want to make sure you get the most from your health care. One of the ways we help you do this is through our Care Management Program. Learn more about this program.